Refund + Exchange Policy

Returns + Exchanges Incorrect Shipping Information
ALL SALES ARE FINAL unless your order has not been shipped yet. If your order has been shipped off to you, unfortunately we will not be able to issue you a refund or exchange. If you email us at askbrokensociety@gmail.com before we start packing your order we will be able to refund or exchange your items in your order. All sales are final as it is stated in each and ever product description in our store.

Incorrect Shipping Address 
If your package is sent back to us due to an incorrect shipping address you will be responsible for a new shipping fee of $3.75 to reship your package to the correct shipping address. If you no longer want your package you will only receive a partial refund excluding the shipping fee since USPS already charged us for the shipping label and attempting to deliver your package which is not refundable. We are not at fault if you give us the incorrect shipping information when you are typing your own information at checkout. It is not fair to hold us responsible for you mistake.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at askbrokensociety@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged of the same item that was ordered only, but before anything is packaged and shipped it is thoroughly checked. We check everything is 100% high quality before it is shipped! Why would we ship out damaged good? We want you to be a returning customer! If packaging is damaged please contact your local United States Postal Service for an insurance claim. But if a product is damage we will need photos of the packaging and product, before we can proceed in the exchange. For all inquires please email as at askbrokensociety@gmail.com  

Shipping Address

Broken Society

PO Box 241284

Charlotte NC 28224

United States